- In China on speaking tour. I was beginning to feel comfortable.
- Our mistakes help develop our cultural intelligence.
- Cultural intelligence – the capability to work and relate effectively in culturally diverse situations.
- The number one indicator was CQ Drive.
- CQ Drive… exercise, perspective taking. To what degree can I explain this situation from their point of view?
- CQ Knowledge – decent understanding of similarity and differences. Cultural values profile. Where do you fall on the scale of direct/indirect communication. How does it relate to your organization? To the culture?
- Organizations themselves have a culture. Faith creates values as well.
- Why was the prodigal in the pig pen survey? Russia: famine. Tanzania – no one gave him food. US – squandered. Luke 15 — squandered. famine. no one gave him anything. There are wrong answers but these were all in the data.
- How do we learn from the different perspectives?
- What was the primary take away from GLS talk or HBR case study?
- Curious, have high level of drive.
- What set apart leaders from cultural intelligent people: CQ Strategy.
- In our diversity efforts, we do a lot on curiosity and why this needs to matter, but not much on strategy.
- Ken Tanaka Presents : What Type of Asian Are You?
- If you teach just about differences, you actually make the situation worse.
- The leaders with high CQ Strategy are aware that they need to do something different.
- Sketch a brief plan when doing routine tasks with an unfamiliar culture (performance reviews, speaking)
- CQ Action – How much should I adapt? When should I not adapt?
- Is it a tight or loose culture?
- Will adapting compromise the organization or me? – Sometimes there is a norm that goes against values.
- Will retaining the differences make us stronger?
- Been working with Starbucks in China. They started out with making their stores look like Chinese Tea shops. By adapting too far, they undermined what they were trying to bring. Some adaptation might be necessary to lead effectively and expand our influence.
- Diversity leads to innovation. It does not necessarily work that way. Homogeneous teams often innovated just as high as other teams. Yet when diverse teams had high CQ leaders, they then outperformed.
- What’s your CQ? http://culturalq.com/gls/
- Everyone can improve their cultural intelligence.
- Studied experiences for itinerant travelers. Collected data by having subjects keep journals before, during and after travel.
- Student journal examples: “they probably steal them..” “they probably would be robbed” “they don’t speak English” It was my journal from my first trip abroad to Peru. I was the epitome of the ugly American. Hopefully, I’ve moved a few clicks forward in becoming more culturally intelligent.
- What does it look like for you to move one click forward?
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