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Where we get lost with culture is where we think it begins. We often think that it begins in an employee handbook, the CEO’s office. It is often in the cubicle next to you or more likely your cubicle.
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A healthy culture feels like everyone is moving in the same direction. We were all focused on the iPhone. At the end of the day, if the iPhone did not sell, nobody would win.
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There is no culture that is perfect. It’s not all black and white. There’s lots of gray. Sometimes there’s even a rainbow of colors.
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I think I’m a great marketer, evolve narratives. But I’m also a black woman in corporate America. I knew if I was going to go into Uber, I knew it would be a bold spotlight.
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Nobody was proud of working at Uber any longer. We had to listen to people. If people don’t feel included, if they’re not being heard, they won’t show up.
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If you’re in a meeting and someone is dominating discussion, jump in there. Not only for yourself but to advocate for others as well. It requires us who are in the room to speak up.
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Often we get lost in what we’re supposed to be. It got to the point that if I was going to be great in my next thing, I could not be diminished any longer.
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There were so many reports about riders, but I wondered what it was like for the drivers. They are humans too. I drove an UberX for the day.
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How do we make your experience here every day? It may not be some large, huge issue. It may be simple, small things.
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A leader can’t do it alone. It is a group effort. Diversity and inclusion are important. Diversity is being asked to the party. Inclusion is being asked to dance. Ever been to an event invited by a friend where you don’t really know everyone and then your friend walks off. That’s what black people feel like in majority white events.
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Showing up as true self: In order to attain true empathy, in order to show up as our most brilliant self, we have to feel fully comfortable.
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We’ve been fed lies. If we took off masks and showed up, talked about what we did, then it would allow others to show up as well. You can see when people are putting on. When a leader shows up and doesn’t show any cracks, you button up and hide cracks too.
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Six years ago, my husband was diagnosed with cancer. For the first six weeks, I did not tell anyone what was going on. I was working at Pepsi at the time. My daughter was four. I was carrying all of this silently. It was killing me. The most miraculous thing happened when I shared it finally. When we’re authentic and vulnerable, our communities show up.
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Help people feel comfortable to share.
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The power of empathy: I was told not to hide my own pain from my daughter. She’s able to talk about all kinds of things because I was not afraid to share with her.
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Toni Morrison just passed away. She was my favorite author. My husband showed up and asked me out. I told him no. He said, “How am I supposed to get to know you if you won’t go out with me?” “Go read my favorite author.” He did. He painted a picture for me based on the themes in the book. My daughter has that painting in her room.
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Sometimes as parents, as leaders, we’re afraid to let other people see our emotions. We’re afraid to let them hear what we’re going through. We need to give people the ability to come into our circles knowing fully who we are.
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If we were more vulnerable, more people would be able to show up too.
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