GLS 2019: Session 4 – Patrick Lencioni

  • I think a lot fewer people in the world should become a leader.
  • Everybody has influence…and they probably shouldn’t.
  • Don’t be a leader unless you’re doing it for the right reason. 
  • New book is called: Motive.  Most of my books are about how to be a better leader. This book is about why to be a leader. If your why is wrong, all the hows in the world won’t matter.
  • There is only two reasons to be a leader: (1) to serve the people you lead (responsibility based leadership) – some call this servant leadership; (2) rewards centered leadership, I do this because I get something for it. 
  • Alan Mulally believed that leadership was a privilege. I told him about leaders that led because of what they were going to get. 
  • You have to understand your leadership motive if you’re going to be a leader.
  • What is it specifically that is about being a rewards-centered leader that is bad?
  • Sin of omission – not doing the good things. 
  • 1. Rewards-centered leaders don’t like to have uncomfortable conversations.
    • They push them off on others and so others suffer.
    • CEO wanted to hire a new CIO and so he did. Sent out an email announcing new CIO without talking to old CIO first.  The CEO wrote a book about how to be a leader.
    • Friend worked at a startup. Leader of startup sent a message that he needed to change behavior. Friend asked if he wanted to talk about it. Leader said, “No.”
    • CFO said “I’d fire you and put savings on bottom line.” CEO refused to address it.
    • CEO was looking for a new president. Fred started telling people that he was the next president. CEO refused to tell Fred to stop. 
    • Alan Mulally – guy who was related to Ford family skipped a meeting. Alan said, “we can still be friends. You don’t have to work here.” If people were on phones, he would give them the stink eye. 
  • 2. Rewards-centered leaders avoid managing direct reports.
    • They find it tedious and boring. “I don’t want to be a micromanager.” 
    • If people aren’t managed, they lose motivation. There is politics. When you abdicate that as a leader, real people suffer.
  • 3. Rewards-centered leaders don’t run good meetings.
    • How do you know if a surgeon is good at job? Watch surgery. Teacher? Watch them teach. Leader in an organization? Watch them run the meeting. 
    • We cannot abdicate or delegate meetings. 
    • What’s the cost of bad meetings? Bad decisions. The wrong people will get attention and funding.
  • 4. Rewards-centered leaders do not like to do team building.
    • Don’t have a meeting if you’re going to get naked, hold hands and catch people falling out of trees.
    • If you as a leader don’t want to build the team, you can’t think you are helping our team.
  • 5. Rewards centered don’t like repeating themselves.
    • They don’t want to reinforce their messaging.
    • Gary Kelly at Southwest Airlines gives the same message over and over. Alan Mulally repeated his message to WSJ.
    • World Wide Technology, Jim Kavanaugh is the CEO. He constantly repeats himself. CEO is CRO (Chief Reminding Officers).
  • Are we leading for the right reason?
  • If we don’t lead we’ll, our people suffer and they take it home with them.
  • If you can relate to this, lean in. If you don’t want to do these things, step away from leadership. That would be a heroic act.
  • There is an evil one out there that wants us to slide.
  • My hope is that rewards-centered people will go away.  My hope is that one day people will not say servant leadership because there is only one kind.

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