GLS 2018: Session 1 – Angela Ahrendts Interview with John Maxwell

  • There is a common bond. We want to get better to add value to others.
  • You’re about to learn something.
  • So many of the things that Craig Groeschel said resonate with me.
  • One of the things I carry with me is my Midwestern core values. I was raised to love one another. They are something you carry with you. They are the foundation for all you do: you hire that way, you fire that way.
  • I have always been a purpose-driven human. I want to make an impact. I want to make a difference.
  • John Wooden had a piece of paper of core values that his father had given him when he was 12. Everyday he would read those and ask God to help me live them.
  • You always have to put yourself in the other person’s shoes. What you give, you get 10 fold in return.
  • The higher up I go, the more I need to never forget, to connect.
  • We look at titles, positions. We’re just people. Our job is to align and inspire.
  • Sleep is a luxury, not a necessity. You have to take a deep breath and realize why you are there. There is absolute the day to day stresses, but I give myself an extra hour every morning to get ready. I drink coffee, do my reading, listen to my Charles Stanley podcast.
  • Our job as leaders is to connect, communicate, celebrate. I don’t want to lose my objectivity, my feelings. When I can clear my mind in the morning, I can focus on others.
  • Great leaders are just great listeners. They listen, they learn, then they lead.
  • We have 66,000 employees in 30 countries. We need to listen to them. They know what works and doesn’t work. They have an app where they find out what they need to know. There is another app where they give feedback. We need to keep pace, put the technology in place.
  • Retail is not always the sexy place to be. We build platforms so we can here their voice.
  • The more successful you are and the further you get away positionally from where the people are, the harder it is to hear from people.
  • Ask why people launched things. Steve Jobs told people they were not allowed to sell; they were to enrich lives.
  • It’s not just technology. Its technology intersecting with the liberal arts.
  • I always look for if they are me or we type people. It’s not just IQ, its EQ. I’m a whole mind person. We’re building teams and culture. It’s not just individuals. Are they more yesterday, today or tomorrow people? Visionaries, historians…
  • I want to put them in the right place at the right time to be on the right team.
  • TEDx Talk – “Human Energy“. It was about trust, intuition and belief. Do I trust them? Do I believe them? I want to hear about their beliefs.
  • Our highest intuition is in our areas of giftedness.
  • Know what you know. Know what you don’t know. Humans are members of the herd. We each have a role to play. Instincts allow you to pursue the possibilities rather than just protect the probabilities.
  • You never want to stop the dreaming.
  • The brand will outlive all of us.
  • Imagine how many batons have been handed off. What was our mission while we were there? We wanted to do everything we could do to insure the relevance for the next 150 years. What do we need to do to make it great when we hand off the baton?
  • Cultures create the brand. It’s what Steve did when he created Apple Park. It outlived him. It’s so much bigger than any one person or group of people. If we do it right, we’ll make an impact long after we’re gone.
  • Why are you doing this? Like Simon Sinek said, it starts with why.
  • How: the types of people are we going to hire, are we going to trust them if we hire them.
  • Our job was to encourage human courage.
  • Last January we put this into effect in our stores. Are we making an impact on your life? It’s incredible NPS data we’re getting back.
  • Their job is not to sell anything. It’s to educate and inspire.
  • Leaders move people. To move people, you have to understand them.
  • Craig said we’re suppose to inspire, not motivate people.
  • “I can teach you anything but I can’t teach you to care.” – Dad
  • How hard is it to look someone in the eyes and make sure that they know that you care. If you do care, don’t talk above them, talk to them. You never forget where you came from. It’s caring. It’s authenticity. It’s consistency. It’s celebrating. How hard is it to say thank you? Then amplify it, multiply it.
  • I read. I listen. I pray everyday that the Spirit moves me.  I long for the next generation to understand.
  • My TED talk called Human Energy was really about the Holy Spirit.

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